Shutting down an online casino account is a major decision, and we realize that. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page includes both voluntary closures and those we start, what becomes of your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We outline the steps we take and the legal reasoning behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, reach out to our support team before you act. We revisit these procedures on a regular basis.
Account Closure Request for Belgium Users
If you’re in Belgium and want to close your Aphrodite Casino account, you can do it anytime by getting in touch with support or using the self-service options in your settings. We check your identity to stop unauthorised requests. After that verification is complete, we deactivate your login and cease all promotional messages. Your real-money balance stays withdrawable after the closure, in line with the usual checks. We aim to complete voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we clarify that before you confirm. We manage every request fairly and never charge a closure fee. A confirmation email lands in your inbox once the account is shut.
Steps for Closure
- File a closure request through your account settings or from your registered email address.
- Undergo identity verification if we ask for it, using an ID document or proof of address.
- Confirm that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Get a confirmation email once logins are no longer possible.
Record Keeping After Account Termination
We keep certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that period closes, we erase or anonymise the information. You can obtain a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We handle all data requests promptly and securely.
Partnership Programme and Legal Information
Our affiliate programme functions under rigorous Belgian advertising and gambling rules. Affiliates shall use only approved Aphrodite Casino materials, mark all content as 18+, avoid misleading claims, and never target self-excluded users. We oversee affiliate activity and may halt or end relationships for non-compliance. Terminating an affiliate agreement is different from shutting down a player account. When an affiliate agreement terminates, we demand immediate removal of our brand materials and links. Outstanding commissions get paid after final verification and fraud adjustments. This setup safeguards Belgian players and maintains our programme honest. We log every affiliate decision.
Affiliate Responsibilities After Termination
- Employ only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Take down all brand content immediately after termination.
Handling of Finances of Account Balances and Promotions
Closing your account does not mean saying farewell to legitimate funds. We refund real-money balances after anti-money laundering and identity checks, using the original payment method if available. If that method cannot be used, we may ask for alternative verified bank details. We do not impose a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals continue through the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps clarify any disputes later.
Operator-Initiated Closure
Aphrodite Casino may close an account without you asking if we detect suspected fraud, a breach of terms, a identity verification failure, or a legitimate order from Belgian authorities. We proceed only after an internal review and advise you by email. Money you are legally entitled to withdraw are repaid after compliance reviews. In severe cases, like laundering or fraud, we may block funds and inform the pertinent Belgian authority. This step is rare and we maintain proportionality. We record the reason in our records but only disclose what the law permits. We also respect decisions issued by the national exclusion register.
Summary
Aphrodite Casino handles account closure for Belgian users as a controlled, fair process. You can terminate your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be surrendered. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention continues only as long as the law requires. If you’re thinking about closure, begin in your account settings or contact support. We’re here to help if questions arise.
FAQ
How can I close my Aphrodite Casino profile in Belgium?
You can submit a closure request through your account settings or by contacting support from your registered email address. We authenticate your identity to prevent unauthorised changes. Once verified, we close the account and send a confirmation email. Most voluntary closures conclude within two business days. If identity checks are required, it might take a little longer, but we keep you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance is yours. We transfer funds after anti-money laundering and identity checks. If the original payment method is unavailable, we ask for alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Can Aphrodite Casino close my account without my request?
Yes, in limited circumstances. We may close an account if we detect suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may direct us to freeze funds temporarily.
How much time does account closure take?
Self-initiated account closures usually are completed within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What occurs to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is normal procedure to prevent closure being used to bypass bonus terms.
Does closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically terminate an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
How long do you keep my data after closure?
We hold personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate aphrodite-be.eu. After that period, we delete or anonymise the information. You can ask for a copy of your data during retention by contacting privacy support and completing identity verification. We do not use closed-account data tsn.ca for marketing without separate consent.